LogiAssistant WANDA
Part of: Omnichannel
What is it?
Customizable chatbot or virtual assistant for conversations with users through web pages and/or WhatsApp.
Features
Definition and automation of the interactions that may take place in order to provide effective first-level customer service.
It can interact with other systems to provide information or send requested documents.
Allows the virtual assistant to be embedded in the website and/or WhatsApp.
It is active 24 hours a day, 7 days a week.
Storage of conversations for optimal follow-up.
Provides the option to validate customer credentials so they can access their information, for more personalized service.
Can connect the customer with an advisor from the organization.
Benefits
Resource optimization.
Customer service automation.
Higher productivity.
Highly parameterizable.
Customer satisfaction.
Application areas
- Collections
- Customer Service
- Commercial
- Marketing
